Our personal data protection policy helps build a relationship of trust between you and our services, to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take into account your requirements and meet your expectations.
In order to respect your trust, FIRST NAME LAST NAME / Company Name, we primarily guarantee the respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency with you, in order to guarantee you a secure use of our website domainname.com in all its available versions and related applications (hereinafter the "SHOP NAME Site"), we make available the way we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality and non-alteration of your private life and your data, across all our platforms.
Our policy and ourselves guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss or alteration. This is why we provide you with all the elements to easily understand how we process your data. This data will only be kept for the time necessary for determined management and processing. You will, of course, be able to access and modify your data at any time, as it will be available in your personal spaces on the SHOP NAME site.
To these ends, we strive to take all necessary measures to comply with the applicable data protection law.
Thus, the undersigned FIRST NAME LAST NAME / Company Name commits, through this personal data protection policy, to respect the essential principles of the general European regulation and French law regarding personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also provided, as well as the retention period of the collected data (paragraph 5) and the security measures (paragraph 9).
WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of FIRST NAME LAST NAME / Company Name, if you have placed an order on the SHOP NAME site, a customer of FIRST NAME LAST NAME / Company Name if you have created a customer account but have not ordered products or services, or if you have browsed the SHOP NAME site as a visitor without having created a customer account or placed an order.
WHO ARE WE?
FIRST NAME LAST NAME / Company Name is a Sole Proprietorship, registered under number 2280267099, represented by FIRST NAME LAST NAME / Company Name, as CEO and whose registered office is located at YOUR ADDRESS.
FIRST NAME LAST NAME / Company Name publishes the SHOP NAME Site and, as such, implements various processing of your Data as data controller.
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the SHOP NAME site using cookies, if you create a customer account on the SHOP NAME site, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us streamline your navigation on the SHOP NAME site, as well as offer you a more personalized experience. We can thus best process your orders, provide payment in installments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your navigation on the SHOP NAME Site
In order to allow you to navigate on the SHOP NAME site, we process your data, with your consent as the legal basis for this.
3.3. The processing of your orders
In order to handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and that through social networks), our after-sales service and distance selling, our actions relating to the management of marketing and commercial prospecting for the SHOP NAME site, as well as for the management, deliveries and transport of orders.
The performance of the contract between the two parties (you and us) is the legal basis for the processing of this data.
The legal obligation of FIRST NAME LAST NAME / Company Name is the legal basis for processing product recalls. Your consent or our legitimate interest are, depending on the case, the legal basis for processing marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Payment in installments
For orders concerned by installment payments and for certain customers, your data is processed in order to offer you this type of payment. The execution of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.4.1 Klarna
In order to offer you Klarna's payment options, we may transmit your personal data to Klarna, including your contact details and order details, so that Klarna can assess whether you meet the conditions for eligibility and tailor these options to your needs. Your transferred personal data will be processed in accordance with Klarna's privacy policy.
3.5. Customer Reviews
In order to share your opinions with our customers and visitors and to allow you to leave your opinion on the SHOP NAME website, we use your data based on your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
In order to enable payment recovery and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The implementation of this contract between the two parties, as well as the legitimate interest of FIRST NAME LAST NAME / Company Name, as data controller, are the legal bases for this processing.
3.7. Advertising management operations of FIRST NAME LAST NAME / Company Name
FIRST NAME LAST NAME / Company Name's advertising management operations are managed using your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update prospecting files for the body in charge of managing objections to telephone solicitation, solicitations, the establishment of our contests and lotteries or any other promotional operation except online gambling.
The legal bases for the aforementioned points are the user's consent or the legitimate interest of FIRST NAME LAST NAME / Company Name.
WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal SHOP NAME departments.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations are banking transactions, customer relations, after-sales service, delivery, IT development, site management or even the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, with a manager for collecting and processing customer reviews.
SHOP NAME's advertising management is, in turn, managed, thanks to your data, with the agency's clients and advertisers.
DATA RETENTION
The data collected by SHOP NAME is retained only for the time and assistance necessary for the implementation and accomplishment of the operations mentioned in paragraph 3 of our personal data policy.
We retain certain data collected by SHOP NAME for a certain period.
In current archives for prospects, for 3 years from the last contact with the customer (they are therefore consultable by the services of FIRST NAME LAST NAME / Company Name). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the credit card (plus one day). No intermediate archiving is performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
EXERCISE OF YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important clarification: to do this, you must contest the accuracy of your personal data for the time necessary to allow us to verify their compliance. Or, in the event that you believe that our use of your personal data is unlawful and you request a restriction of their use and not an erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your legal rights, in the event that you decide to exercise your right to object for the time necessary for verification to determine whether the legitimate grounds we pursue override yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, FIRST NAME LAST NAME / Company Name will nevertheless be able to keep it in an intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to object to processing for commercial prospecting purposes.
In the case of email prospecting, you have the right to request modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by directly navigating to the contact page of the SHOP NAME site.
In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" via SMS to 36007, or by navigating to the contact page of the SHOP NAME site.
6.5. You have the right to transmit post-mortem prerogatives concerning the retention, erasure and communication of your personal data.
In the absence of such prerogatives, your successors and heirs have the possibility to communicate with FIRST NAME LAST NAME / Company Name to access the use of this data and allow for "the organization and settlement of the deceased's estate" and/or to close the account on the site and/or request the non-continuation of the processing of personal data.
You can also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent for processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of processing carried out prior to your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (accompanied by your email, name, first name, copy of your ID and postal address) to the data protection delegation of FIRST NAME LAST NAME / Company Name by email at contact@domainname.com and/or by post to FIRST NAME LAST NAME / Company Name YOUR ADDRESS
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
COOKIES
7.1. What is a cookie?
When you browse a website like the FIRST NAME LAST NAME / Company Name site, it can then, according to your choice, place a text file on your receiver (computer, phone or tablet), via your browser.
This text file is called a COOKIE. This cookie then allows the website like SHOP NAME, during the prescribed validity or registration period of the cookie, to identify your receiver used when you make another visit.
Only the issuer of a cookie is likely to read or modify the information contained in this cookie.
7.2. What are cookies used for on domainname.com?
Different types of cookies can be classified into categories. Some are issued directly by FIRST NAME LAST NAME / Company Name and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by SHOP NAME and its service providers
There are several categories of cookies that may be present on your device when you browse our website:
7.2.1.1. "Essential" Cookies
"Essential" cookies are necessary to access our site; they are used, for example, to place orders.
If they were not present, you might experience navigation problems on the site and be unable to place an order.
"Essential" cookies also allow STORE NAME to track its activity.
They can be placed on your device by STORE NAME or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and personalization" cookies are not mandatory; they will allow us to facilitate your searches, optimize your experience with us. Thanks to them, we will be able to better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements to you.
To do this, "advertising" cookies will target your real-time expectations and offer you advertising content adapted to your current desires and interests, based on your recent browsing history on other sites.
This helps avoid presenting you with advertising content that is of no interest to you. At the same time, FIRST NAME LAST NAME / Company Name prefers to have its offers and advertisements presented to users who will be interested in them.
The advertising content offered may contain cookies issued by STORE NAME or by its service providers, or by third parties through the association of a cookie with the advertising content of an advertiser.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so using their own privacy protection policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last navigation on the site, you were simultaneously logged in or active on your device to your social network. We have no control over the uses they employ or the data they hold.
To learn more about the use of your data and advertising content, you can go to your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each social network on which you are registered.
Privacy protection policy of the aforementioned social networks; click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser at the origin of the advertisement presented, third-party service providers of the advertiser, etc.).
With these cookies and during their prescribed validity period, they can offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements, and the number of clicks; thanks to this, they will be able to claim the sums due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. Options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options that you can use and adjust according to your preferences. Through this, you can accept or not accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then when you visit sites or content with cookies present, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your internet browsing or certain sites or services that require the use of these cookies (such as placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we disclaim all responsibility for the consequences of any alteration to the functioning of our services, which would result from the inability of our services to store or access the cookies that are necessary for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not carried out an assessment of the level of compliance.
In this case, we ensure that this data sharing is carried out in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using European Commission contractual clauses).
The data protection delegate can, if you request it, provide you with more information regarding data transfer.
SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security consistent with the risks to the rights and freedoms of individuals with regard to the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.
Furthermore, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (profiling, for example), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract that binds you to us.
This is how we can offer and carry out automated customer identification and "4x payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is evaluated with these statistics as too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or object to the automatic decision.
POLICY UPDATE AND REVISION
Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2022